FREIGHT & DELIVERY
FREQUENTLY ASKED QUESTIONS
Q. When do you freight plants?
ANSWER Plants are usually ready for despatch from July onwards and up until the end of November. Plants ordered after the end of November will be despatched the following July. Generally plants will be delivered to your home, without prior contact. If you are going to be away during the period we despatch plants (July and August), please notify us so we can freight your order at the most convenient time. We prefer not to freight plants after the end of September as vibration in transit can break off new growth but will freight up till the end of November.
Q. I work all day, can my order be delivered in my absence?
ANSWER Yes but please let us know by email at time of ordering the best place for couriers to drop orders off at your house (e.g. at the backdoor) or other location in your absence.
Q. Courier vans do not deliver down my road can I have them dropped off at a nominated place?
ANSWER Yes, let us know where your plants are to be delivered to before they are despatched, so we can indicate your instructions on the address label.
Q. My house is down a long driveway unsuitable for trucks, what arrangements are best for our plant delivery?
ANSWER We suggest that those customers with long drives and sometimes many overhanging trees, let us know and we will ask the Courier or Trucking firm to leave the plants inside the front gate or other location. A sketch is sometimes very helpful.
Q. I would like a Saturday delivery, is that possible?
ANSWER Yes Saturday delivery is possible for an extra charge. Please give 2-3 days notice for this service.
Q. If I order a plant for a birthday present could it be delivered prior to the weekend?
ANSWER At least a week’s notice is preferable to ensure delivery is made on time.
Q. I prefer not to take delivery of my order until the end of August, can that be arranged?
ANSWER Delayed delivery is no problem. We do prefer orders to be collected or delivered by the end of September, to avoid unnecessary stress on the plants.
Q. I would like to collect my order from the Plant Centre, on what days is this suitable?
ANSWER Plant collection is O.K. 7 days a week. Prior notice would be appreciated to eliminate any delay on the day of collection. Quite often there is only one person on duty at the weekends in the winter.
Q. If I buy plants at the same time as our garden visit can I have them sent to our home address?
ANSWER You will be amazed how many plants we can stack into a car. It is no problem to freight plants purchased during your garden visit. Talk to the boys at the Plant Centre.
For further information or enquiries Contact Us by email or phone 0800 746 367